Email us
Everything comes to the same inbox:
support@learnly.aeIf your mail client does not open, copy the address: support@learnly.ae
How quickly we reply
We aim to reply to every email within 2 working days (Monday to Friday, UAE time). Data export and deletion requests are acknowledged within the same window and completed within 30 days.
What to write to us about
- Support and bugs — something is broken, an account is stuck, a question looks wrong. Tell us the page you were on and what you expected.
- Content errors — a question, mark scheme, or explanation that is incorrect. We want these; they get fixed at the source.
- Schools, institutes, and tutors — you want to see the platform, run it with a class, or ask what it does before committing. Worth reading first: who builds Learnly and how question checks work.
- Privacy, data export, and deletion — see the section below.
- Safeguarding or account misuse — mark the subject line URGENT and we will prioritise it.
Data export and deletion requests
This is the address our Privacy Policy points to. To ask for a copy of your data, or to have your account and its data deleted, email support@learnly.ae from the email address on the account and tell us which you want.
If the account belongs to a student under 18, the request should come from the parent or guardian who gave consent at signup, or from the school or institute the student is enrolled through. We will confirm in writing when the request has been completed.
No phone line, no office address
We do not publish a phone number or a physical address because Learnly is early-stage and there is no registered company behind it yet. We would rather say that plainly than print an address that does not mean anything. Email is the official channel, and the founder reads it.